Help Logging In
Forgotten Password - The most
common reason for not being able to login is a forgotten
password. If you have forgotten your password, use our Lost
Password form to have it e-mailed to you. If you have
forgotten your password AND your login name, please use
our Reset Password form. We
will confirm some account details with you and reset your
password.
Cookies - Our web site makes
use of cookies to keep track of your visit and to ensure
your information does not get shared with other users who
are logged in at the same time. Your web browser must be
configured to accept any cookies our server sends it, in
order to login properly. If you have disabled cookies, or
have third party cookie blocker software installed, please
configure your computer to accept cookies from our site.
You may read our privacy
policy to be assured that we are not misusing cookies
on our site.
Pop-Up Windows - Clicking on
some links, such as our Pick-A-Kit Helper, open a pop-up
window with the information you are seeking. Please enable
pop-up windows in your browser, or disable any pop-up blocking
tools you may have installed, while on our site. We do NOT
display third party advertising on our web site, and know
how annoying it is to be constantly bombarded with pop-up
windows. We
promise to use our Pop-Up Powers for good, not evil.
Help Ordering
If you need assistance in placing an order, please use
our Online Chat tool, located at the top, right of every
page for immediate assistance.
If we are not available to chat, please refer to our Web
Site FAQ's to attempt to resolve your issue or send
us an e-mail.
You may also call us at 315 946 1213 if you are unable
to order online.
Technical Support
We offer free technical support on any product that we
sell.
You may use our web based support system by logging in to our support section at http://support.caswellplating.com
You can also call us at 315 946 1213 for technical support.
Pre-Sale Questions
If you have questions about one of our products that need
answering before you buy, please use our Online Chat tool,
located at the top, right of every page for immediate assistance.
If we are not available to chat, please refer to our FAQ to
attempt to resolve your issue or send us an e-mail.
You can also call us at 315 946 1213.
FAQ
Access our FAQ at http://support.caswellplating.com
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